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Case Study
Mass Communication at the Touch of a Button
MPX offers the ability to broadcast a voice message to a targeted group or mass distribution list. For Portland Symphony Orchestra, the decision to cancel an event due to weather conditions comes just hours before the event. MPX queued a cancellation message and stood by for the decision to cancel. Their customers appreciated the proactive notice of cancellation and the box office was able to turn information seeking calls into actionable calls to exchange tickets, saving them significant time.
FairPoint Communications
Decentralized Ordering; Centralized Control
MPX hosts several E-Commerce and online procurement sites for FairPoint Communications. With decentralized ordering from all 40 locations, the Corporate Procurement Manager doesn’t have to process all those orders individually and has access to several reports for centralized control.
