Benefits For Your Team

 
 

Streamline Your Operations

MPX works tirelessly to become an extension of your operations, building solutions that streamline and improve processes so that your teams can focus on your customers and other priorities. We automate workflows wherever possible to eliminate inefficient processes and bottlenecks.

The consultative approach we take on all projects enables us to evaluate and consider potential solutions that will save you time and money.

Focused on the Details

We consider quality to be of paramount importance, accurately managing the details in everything that we do. This results in peace of mind for our clients.

During implementation and enhancement projects, our Project Management team can take the lead and lessen the burden on your resources, ensuring that details, deadlines, and resources are well managed.

Dedicated Support and Service

Every client is assigned a primary and backup Client Account Manager who handles everything from day-to-day job management to auditing, billing and support. This means that you’re never contacting a queue of customer service personnel who may be unfamiliar with your project or program.

Your team can confidently rely on their assigned Client Account Manager to handle requests and questions quickly, respond knowledgeably, and maintain accountability for assuring that those requests and issues are followed through to complete resolution.

“Their willingness to make this a priority project and design creative solutions was amazing.”


Benefits For Your Team

  • Responsive dedicated service
  • Knowledgeable and professional
  • Extension of your operations
  • Streamlined automated workflow
  • Comprehensive audits and QA
  • Nimble and flexible to requests

industries

Retail Energy

We understand the industry and the unique challenges that energy dealers face. Differentiating your business by enhancing your customers’ experience, and streamlining your internal operations are what we deliver.


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industries

Healthcare & Insurance

Patients generally praise their medical care, while often feeling frustrated by the billing and insurance experience. Billing statements, explanation of benefits, web presence, payment options and personalized service matter more than ever.

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industries

Financial Services

How consumers bank has forever changed. The interaction opportunities are limited to customer communications and your online presence as many no longer visit during office hours. Personalized service expectations remain sky high, which we deliver accordingly.

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industries

Telecommunications & Utilities

We work with leading telecommunications providers, delivering a comprehensive array of services. From customer self-serve portals to billing statements to direct marketing, MPX is a valued extension of your operations.

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