We first want to understand what is, or is not, working with each screen, and each document. Are your customers calling with confusion? Are they not responding to marketing initiatives as you intended? Every customer interaction is carefully considered for purpose, logical placement of information, data availability, branding and style. All are custom designed for your specific requirements. We have helpful ideas and suggestions, but we’ll never push default layouts or templates.
Inspiring customers to pay bills online, to sign up for paperless statements are just a few of the document objectives MPX can incorporate into a new design.
MPX has extensive capabilities to intelligently integrate targeted marketing or other company messaging into customer documents. Whether incorporating a complex marketing strategy for cross-selling and up-selling products and services on operational documents, or geographically targeting announcements, MPX can flawlessly execute your integrated messaging.
Critical document solutions from MPX are developed with automated workflows that improve efficiencies and quality control over manual processes. Client data files are received and can be processed immediately with a series of steps that are linked together and dependent on each other to generate final output.
Audit procedures are incorporated into the automated processing so that issues are identified immediately and appropriate parties can be notified without delay. This also enables your dedicated Client Account Manager (and appropriate client staff) to view what has been processed, establishing with confidence that everything has been generated as expected.
“I wish we had met them sooner! If we had known about MPX at that time, we could have spared our customers some headaches by having loan bills that were highly effective and presentable.”