[html format="ckeditor" different_values="0"]<p>Health plans and TPA's annually rely on multiple print and technology vendors to deliver plan details, welcome literature, and ID cards to members. When those materials do not arrive on time or if they arrive out of sequence, members call with confusion. Members and the member services team become frustrated and unproductive as a result. Layer on significant postage expense, along with the operational burden of managing multiple vendors and countless plans, and the complexity intensifies.</p><p>Combining ID cards, welcome literature, and plan details into one data and technology driven package is a powerful way to improve member experience while eliminating expense and complexity.</p>[/html]
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