Benefits For Your Team
- Responsive dedicated service
- Knowledgeable and professional
- Extension of your operations
- Streamlined automated workflow
- Comprehensive audits and QA
- Nimble and flexible to requests
Streamline Your Operations
MPX works tirelessly to become an extension of your operations, building solutions that streamline and improve processes so that your teams can focus on your customers and other priorities. We automate workflows wherever possible to eliminate inefficient processes and bottlenecks. We tenaciously support that technology with a hands-on team of professionals experienced in the art and science of customer communications.
Our consultative approach to all projects enables us to dig deep into your unique business requirements, to evaluate and consider potential solutions that will save you time and money while improving the customer experience.
Focused on the Details
We consider quality to be of paramount importance, accurately managing the details in everything that we do. This results in peace of mind for our clients.
During new implementations and enhancement projects, your MPX Project Management team can take the lead and lessen the burden on your internal resources, ensuring that details, deadlines and resources are effectively managed.
Dedicated Support and Service
In addition to our deep infrastructure and leading technology solutions, every client is assigned a primary and backup Client Project Manager and Client Account Manager team to handle everything from day-to-day job management to auditing, enhancements, billing and support. This means that you are never left to fend for yourself, or lost in a queue of customer service personnel who may be unfamiliar with your project or program.
You and your staff can confidently rely on your dedicated Client Project Manager and Client Account Manager team to handle requests and questions quickly, respond knowledgeably, and maintain accountability for assuring that those requests and issues are followed through to complete resolution.
Beyond your day-to-day support team, our technology and leadership teams are hands on and highly accessible for ideas, problem solving, and collaboration every step of the way.