New consumers (and we all fit this category) are brutal. They want high quality service at low prices, they want to be catered to, and they want to be in control. They demand ease of doing business and would rather engage online than use a telephone.
Self service is an expectation not an option while snail mail is becoming nostalgic. [read more]
Modern customers want portals that allow them to interact with you online and off-hours. Our industry-leading, intelligently-designed retail energy portals build loyalty among customers and significantly reduce strain on business operations.