Health Insurance en Fulfillment as a Core Vendor — Why Finding the Right Partner is Critical to Healthcare Payer Success <span>Fulfillment as a Core Vendor — Why Finding the Right Partner is Critical to Healthcare Payer Success</span> <div class="field field--name-field-images field--type-image field--label-hidden field__items"> <div class="field__item"> <img src="/sites/default/files/2021-08/partnership.png" width="6912" height="3456" alt="Partnership" /> </div> </div> <span><span>Jacob Roberson</span></span> <span>Mon, 08/09/2021 - 19:59</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"> <div class = 'title-box'> <h2 class="title">Fulfillment as a Core Vendor — Why Finding the Right Partner is Critical to Healthcare Payer Success</h2> </div> <p><span><span><span><span><span><span>Toni Bonde has spent her entire career working in healthcare. She was Chief Operating Officer and head of IT at multiple health plans, designed and implemented business and technology solutions during more than 5 years at Change Healthcare, and is now an industry consultant. In her 25+ year career, she has worked across the entire healthcare payer spectrum as a leader with plans and vendors. She has seen the industry from all angles, giving her a unique perspective, especially when it comes to the impact of fulfillment solutions.</span></span></span></span></span></span></p> <p>“Core vendors — whether they be IT, accounting or fulfillment — are critical to the very survival of a health plan,” comments Bonde. “That’s why when you’re evaluating core vendors, you should think about how they will impact your overall business success.”</p> <p><span><span><span><span><span><span>With some services, like IT, impact assessments are easy. Today, if a high-profile company’s server goes down, or it experiences a data breach, it’s headlines news, a public relations nightmare, and will surely be followed by multi-millions (billions) in litigation. But what about fulfillment? What happens when fulfillment goes wrong?</span></span></span></span></span></span></p> <p><span><span><span><span><span><span> “Quite a lot actually,” Bonde explains. “ Healthcare fulfillment vendors can potentially engage with virtually every aspect of a payer organization — claims, EOBs, welcome kits, utilization reviews. The impact a fulfillment vendor can have on a healthcare payer can extend across its entire operations."</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>When you have a problem or delay with a core vendor, it can lead to compliance issues almost immediately. From a regulatory standpoint, this makes core vendor relationships high profile and that’s why it's so important to find a true partner with committed people at all levels of the organization that you can reach out to in the event of a problem, who will resolve it now. Or ideally not have a problem in the first place. Being able to anticipate issues before they happen, having a stellar track record of up time and consistently meeting Service Level Agreements (SLAs), proving to clients that they proactively avoid problems, while being prepared to immediately and professionally address those few issues that do occur. Your fulfillment vendor should have API reporting and other tools to readily and authoritatively convey member correspondence traceability. These are all hallmarks of a world class, core fulfillment vendor. </span></span></span></span></span></span></p> <p><span><span><span><span><span><span>“While the services your vendor provides are key, trust is what turns an average vendor into a partner,” continues Bonde. “Knowing that there is a person or persons you can call at any time, who will resolve your issues and put your mind at ease, is beyond value."</span></span></span></span></span></span></p> <h5><span><span><span><span><span><span>Some may wonder with all the risk involved with outsourcing, why do it at all?</span></span></span></span></span></span></h5> <p><span><span><span><span><span><span>“All personnel at all levels at health plans are swamped, busy, stressed and stretched to capacity,” Bonde explains. “To add anything else to the mix just doesn’t make sense. Stick to the knitting, is what I say. Do what you’re good at and find a trusted fulfillment vendor to provide its expertise in that critical area that they know best."</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>A well-managed fulfillment program will have a significant positive impact on everything from call center volume and member satisfaction to compliance, enrollment numbers and profitability.  </span></span></span></span></span></span></p> <p><span><span><span><span><span><span>“Fulfillment is complex, time intensive and, for healthcare payers, very time sensitive, but it’s simply not a core competency of these companies. But it IS critical to their success, which is why it’s so important that they choose the right partner,” Bonde adds.</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>What’s her advice when choosing a fulfillment vendor? Choose a vendor who will do the work better than you would have in-house. Be sure to ask about the company’s uptime record, API and technology infrastructure, data integration experience and track record, if they’ve made any significant changes to its systems in the past year, and definitely check references. Also, if you’re planning to consolidate many services under one vendor, make sure it can perform them all equally well.</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>“The best fulfillment vendor you can hope for is the one you never have to think about or call because everyone is happy,” says Bonde. “If the materials are going out on time and the job is getting done correctly, you’ve got yourself a good fulfillment vendor. When you start to see a positive impact across all aspects of your operations —enrollment and member satisfaction are up, compliance issues, call center volume and costs are down — that’s when you know you have a truly great fulfillment partner."</span></span></span></span></span></span></p> </div> <div class="field-name-field-category"> <a href="/blog-categories/health-insurance" hreflang="und">Health Insurance</a> </div> Mon, 09 Aug 2021 16:59:12 +0000 Jacob Roberson 324 at Friday Health Plans — A Study in the Successful Integration of Multiple Plans and Brands <span>Friday Health Plans — A Study in the Successful Integration of Multiple Plans and Brands </span> <div class="field field--name-field-images field--type-image field--label-hidden field__items"> <div class="field__item"> <img src="/sites/default/files/2021-06/growth.png" width="860" height="557" alt="Growth" /> </div> </div> <span><span>Tim Cole</span></span> <span>Thu, 06/03/2021 - 18:23</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class = 'row'> <div class = 'col-md-8 col-lg-8'> <div class = 'title-box'> <h2 class="title">Friday Health Plans — A Study in the Successful Integration of Multiple Plans and Brands</h2> </div> <p><span><span><span><span><span><span>Growing pains are real, for people and companies. And when you’re a health plan that rapidly expands its business footprint from one state to four in less than a year, those pains need attention before they’re felt by members. With the help of its strategic partners, Friday Health Plans was not only able to integrate the communications operations of multiple plans into one, but vastly improved upon overall efficiency for its staff and usability for its members. </span></span></span></span></span></span></p> <blockquote > “Our big challenge was to onboard and assimilate multiple plans with thousands of members simultaneously and provide them all with the same experience,” adds Toni Leach, Project Manager at Friday Health Plans. “This was a huge undertaking, especially with so much variable data. We’re talking different data fields based on states, plans and even by member.” </blockquote> </div> <div class = 'col-md-4 col-lg-4'> <div style = 'height: 35px;' class = 'spacer'></div> <div class = 'title-box'> <h2 class="title">Learn More</h2> </div> <p><a href="/health-insurance-member-correspondence-welcome-kit-optimization">Welcome Kit Design &amp; Optimization</a></p><p><a href="/health-insurance-member-correspondence-competitive-advantage">Transforming Enrollment Communications into Competitive Advantage</a></p><p><a href="/health-insurance-open-enrollment-member-correspondence">Open Enrollment Webinar</a></p> </div> </div> <p>Started in 2015, Friday Health primarily serves the needs of individuals and small businesses who access health plans through the Affordable Care Act (ACA). Originally serving a member base of approximately 10,000 in Colorado, the company expanded its consumer-focused model to New Mexico, Nevada and Texas in 2020. In less than a year, Friday Health Plans added over 60,000 new members spread across four states. Each state featured between eight to twenty unique health plans, managed under their own brands and governed by their home state’s regulatory bodies. </p><p>With an overall consumer-centric approach focused on operational efficiency, top-notch customer service, and smart technology, a streamlined and efficient correspondence program was vital to Friday Health Plans. The company had to act quickly if it was to continue to offer the level of service which was critical to its growth and high member satisfaction levels. Friday’s technology partner, UST HealthProof, suggested HealthLinq™ by MPX as the platform and service to design its correspondence, harness and apply data from multiple sources, and ultimately deliver its critical member correspondence accurately and on-time. Friday Health Plans agreed that HealthLinq™’s universal correspondence platform, integration smarts, and deep printing and postage expertise was the right fit.</p><p>The MPX team worked closely, over many months, with Friday’s information technology, marketing and project management teams, as well as the core software integration team from UST HealthProof, to define the business rules for the new correspondence process and develop the unique programming needed to get the right information from the right places and onto the right documents. Templates were redefined and data streams carefully audited and mapped to each document to account for the multitude of different fields necessitated by the varied compliance and regulatory needs of each state and plan. </p><p>In addition to managing the complex data coming from multiple sources, MPX also identified ways to streamline mailings for the plan — saving time and resources. In particular, the welcome kit was completely redesigned to be more durable and cost effective.</p><p><br /><a href="">Download the full case study</a> to read the entire Friday Health Plans solution.</p> </div> <div class="field-name-field-category"> <a href="/blog-categories/health-insurance" hreflang="und">Health Insurance</a> </div> Thu, 03 Jun 2021 15:23:25 +0000 Tim Cole 323 at Aligning multiple data sources and vendors to transform member communications <span>Aligning multiple data sources and vendors to transform member communications</span> <div class="field field--name-field-images field--type-image field--label-hidden field__items"> <div class="field__item"> <img src="/sites/default/files/2020-12/mpx-data-alignment.jpg" width="1170" height="658" alt="api data alignment" /> </div> </div> <span><span>Jacob Roberson</span></span> <span>Wed, 02/12/2020 - 06:47</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class = 'container'> <div class = 'row'> <div class = 'col-md-4 col-lg-4'> <div class = 'side-box-container left content-block'> <div class = 'zoho-form'><h4><strong>Questions? Let us know how we can be helpful.</strong></h4></div> <div class = 'zoho-form'><script src=";script=$sYG"></script></div> </div> </div> <div class = 'col-md-8 col-lg-8'> <p> </p><p>For most health insurance companies, there's nothing simple about the process of executing essential member communications.</p><p>When variable data is generated by multiple technology providers and shared with multiple fulfillment vendors – possibly one for cards, EOBs, EOPs, another for welcome literature, and even another for invoices - it is difficult to determine where to start to make changes without risking disruption. Dealing with multiple choke points and the delays they can cause is frustrating, but many health insurance companies are tolerating them out of fear of causing even bigger disruptions in their attempts to reform and simplify the process. As a result, the status quo is maintained, and mediocrity is tolerated.</p><p>There is a better way.</p><p>At MPX, our core strength is navigating this complex transformation with strong business sensibilities, agile technology, and leadership to ensure all details and results are achieved.</p><p>Recently, one of our clients wanted to reinvigorate their entire health plan with improved technology, stronger communications and simplified plan offerings. A priority was to build and launch a comprehensive communications program for their members, including:</p><ul class="list"> <li>Member documents that were easy/quick to understand at initial reading</li> <li>Welcome literature that engages, educates and inspires confidence</li> <li>ID Cards properly timed for arrival to reduce/eliminate unnecessary phone calls</li> <li>Electronic documents for members who prefer digital communication</li> <li>Enrollment and renewal programs that are flexible, effectively managed and highly effective</li> <li>One-off mailings built into day-to-day communications</li> <li>Flexible integration with their new core administration system</li></ul><p><strong>The client's goals were simple. The solution was anything but.</strong></p><p>The MPX Solution</p><p>A truly outsourced, end to end communications program that included every piece of member correspondence sent on a recurring basis and annually, including electronic document rendering.</p><p>Their unique branding and intuitive design were also incorporated. MPX partnered with the client and their creative agency to bring their designs to life while ensuring they incorporated member and provider data, met postal standards, and could be produced in a cost-effective manner.</p><p>Ease of management and distribution were also critical to the project's success. MPX implemented the client's overall document program onto its automated production platform and tailored it to the unique document types, designs and business rules. Each document became part of a larger program with flexible business rules, parsing and rendering capabilities.</p><p>Today, when data arrives to MPX via API or SFTP, the program applies the correct member data to the appropriate document template and delivers it to production in accordance with the SLA's for that document type. Approvals and reviewing capabilities are incorporated into this process as well.</p><p>At the end of the 4-month implementation process, we introduced:</p><ul class="list"> <li>An extensive document review and design process that brought intuitive design to the production of recurring documents completed with all the right data elements.</li> <li>Branded, attractive welcome literature with variable plan data that artfully personalized every welcome brochure with each member’s specific details, such as provider information, copay and coinsurance amounts.</li> <br /> <li>A single vendor for the delivery of enrollments, invoices, welcome literature, ID cards, EOBs EOPs, one-off mailings, as well as a multitude of smaller letter types. The MPX solution ensures impeccable accuracy and timing as well as a simplified process for health plan staff.</li> <li>Print on demand performance for ID cards that were also integrated with welcome letters to enable ongoing changes, reduce cost and improve delivery timing.</li> <br /> <li>The addition of a digital version for every piece of correspondence delivered via API to the health plan’s portal for online viewing.</li> <li>The convenience, security, complete oversight and advanced auditing/control of all correspondence— print, digital, one-off and recurring—delivered from a single technology and fulfillment platform.</li></ul><p>The Result</p><p>With MPX fulfillment technology, our client transformed their member communications into meaningful, intuitive correspondence that significantly improved member satisfaction and is inspiring loyalty. Best of all, as the client continues to grow into new markets, the flexible and robust MPX solution is easily scalable for new members and providers.</p><p>Disrupting an inefficient but familiar member communication process featuring multiple technology partners and fulfillment vendors is daunting—especially when the responsibility for maintaining deadlines and achieving service objectives falls on your shoulders. At MPX, we have the experience, commitment and tenacity to re-design and deploy solutions that work for your support teams, your IT implementation team, your executive team and most importantly, your members.</p> </div> </div> </div> </div> <div class="field-name-field-category"> <a href="/blog-categories/health-insurance" hreflang="und">Health Insurance</a> </div> Wed, 12 Feb 2020 04:47:42 +0000 Jacob Roberson 156 at How Enrollment Kit Deconstruction Can Unlock Huge Postage Savings <span>How Enrollment Kit Deconstruction Can Unlock Huge Postage Savings</span> <div class="field field--name-field-images field--type-image field--label-hidden field__items"> <div class="field__item"> <img src="/sites/default/files/2020-12/mpx-healthcare-insurancemember-kit-mailings.jpg" width="1170" height="658" alt="healthcare member kit postage consolidation" /> </div> </div> <span><span>Tim Cole</span></span> <span>Tue, 11/19/2019 - 06:48</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>At MPX, we believe in balancing industry best practices and our decades of experience with a relentless drive for improvement. One way we <a href="" target="_blank">deliver value for our clients</a> is by consolidating the disparate components of their enrollment packages to deliver operational efficiencies and cost savings. Despite the regular success we deliver through consolidation, it's not always the right solution as we recently discovered for one of our clients.</p> <p><strong>Why is postal consolidation usually the right choice?</strong></p> <p>One of our ID card options is to use a letter-sized stock which allows for the welcome letter content and two integrated, die-cut identification cards on a single sheet. Using variable data these welcome letters can be printed on demand, duplex, and machine inserted into envelopes along with any other timely, relevant member communications documents.</p> <p>Integrating identification cards with welcome kits can provide benefits to both the health plan and the member.</p> <p><strong>For the health plan</strong>, on demand printing offers deadline flexibility to the payer at the end of the enrollment period as they negotiate plans with providers. These negotiations have a direct impact on ID card content and regularly continue as the mail deadline approaches. On demand printing can not only accommodate any and all last minute changes, in-line printing and inserting integrated card sheets is also a faster and often more cost-effective method than traditional tipped on cards.</p> <p><strong>For members</strong>, integrating identification cards with welcome kits provides a complete package and can reduce confusion and unnecessary in-bound phone calls related to having received a welcome kit without ID cards or vice versa.</p> <p><strong>How postal consolidation can cost you | An abbreviated case study</strong></p> <p>Our client, a no-cost, Medicaid managed-care health plan provides members with access to thousands of doctors and specialists, pharmacy services and prescriptions, dental and vision care as well as transportation to medical appointments.</p> <p>During open enrollment, our client was printing and mailing welcome kits that included:</p> <ul> <li>Welcome letter and integrated print-on-demand identification card</li> <li>Plan booklet</li> <li>Postcard</li> <li>Privacy letter</li> <li>Primary care physician enrollment form</li> <li>3 other pages of marketing materials</li> </ul> <p> </p> <p>Their welcome kit was quite large. Since it contained the plan booklet, it had to be mailed as a flat envelope and because it contained ID cards, the entire package had to be mailed with first class postage. With 425,000 welcome kit packages scheduled for distribution, the health plan was looking at a first-class postage cost of approximately $950,000.</p> <p>At the outset of every project and regularly throughout, we carefully consider opportunities to enhance member experience, reduce operational strain and cut costs. Consolidating mailings will often accomplish all three. Although in this unique case we advised an augmented strategy to realize significant savings while ensuring a cohesive member experience and minimizing any significant increase in effort.</p> <p><strong>THE SOLUTION</strong></p> <p>Our account team quickly realized that deconstructing the package into two mail pieces would deliver significant costs savings without compromising the member experience.</p> <p><strong>Here's how we did it:</strong></p> <p>The first package included everything but the benefits plan booklet. These items were printed on 8.5” x 11” stock, bi-folded and machine inserted into a 6 x 9 envelope. Thanks to the reduced size and weight, these items were mailed with First Class postage at a discounted rate of $0.42 each.</p> <p>For the second package, the 8.5"x 11" benefits plan booklet was given a cover letter before being machine inserted into a 9” x 12” envelope. This envelope was then mailed Standard Class at a discounted rate of $0.65 each.</p> <p><strong>THE RESULT</strong></p> <p>By splitting the mailing and using Standard Class for the plan booklet, MPX reduced postage costs by approximately $600,000 or nearly 60% of the original estimate. 90% of these savings were passed on to to the client, while the remaining 10% was used to pay for the additional mailing.</p> <p>At MPX, we're always seeking new opportunities to save our clients money and improve the user experience for their members. This is just one example of how our attention to detail and our dedication to treating our clients' money like our own delivered significant value. Some people call this initiative "going above and beyond." At MPX, it's the expectation we have for ourselves in our daily pursuit of being a partner that health plans and TPAs can depend on.</p> </div> <div class="field-name-field-category"> <a href="/blog-categories/health-insurance" hreflang="und">Health Insurance</a> </div> Tue, 19 Nov 2019 04:48:39 +0000 Tim Cole 157 at Members and Staff Want the Same Thing <span>Members and Staff Want the Same Thing</span> <div class="field field--name-field-images field--type-image field--label-hidden field__items"> <div class="field__item"> <img src="/sites/default/files/2020-12/mpx-member-peace-of-mind.jpg" width="1170" height="658" alt="health insurance member kit info" /> </div> </div> <span><span>Jacob Roberson</span></span> <span>Mon, 11/11/2019 - 06:49</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>More answers. Less frustration.</strong></p> <p>It's a simple formula for member satisfaction and employee retention that's exceedingly difficult to deliver.</p> <p>In an age where Amazon has set the standard for convenience and self-serve freedom, health insurance providers and TPA's have to up their games. That means organizing the mass of information for your individual plans and making that information easily accessible for members when they want it.</p> <p><strong>"Is my wife’s mammogram covered?"<br /> "Why did insurance only pay so much?"<br /> "How much more do I have to pay until I hit my deductible?<br /> "What about my family deductible?"</strong></p> <p>If your members can't find answers to these questions on their statement, they immediately get frustrated. If they actually kept the Explanation of Benefits document you sent them in the mail, their patience is further tested by the volume of information that’s more focused on compliance than the member’s experience.</p> <p>When members seek answers from your website, they may roll their eyes at having to create yet another online user name and password. If they can't find the answers to their questions on your website, they’ll become even more frustrated at the mere thought of having to take the time to call your customer service team. By the time they pick up the phone to call the number on the back of their ID card, they’re irritated and wondering why things can’t be easier.</p> <p>From the moment your member services staff takes their calls, they are immediately at a disadvantage. You've trained them to answer in a calm, professional voice and to maintain a positive attitude but if they can’t find the answers to your members questions without placing them on hold, their uphill battle becomes infinitely more challenging. Your service staff want to do right by your members. How are you making it easier for them to calm your members’ frustration while helping them avoid job dissatisfaction?</p> <p>Your members and staff want the same thing – <strong>the peace of mind that comes from ready access to information that's easy to understand.</strong></p> <p>Delivering this simple concept requires the complicated synchronization of a lot of moving parts for each plan so that their unique care, eligibility, rates and coverage information is easily accessible for members and staff. It also requires correctly timed correspondence for both paper and paperless members.</p> <p>At MPX, we have the expertise, infrastructure and flexibility to help you deliver what your members and staff want. Here are examples of what we deliver for our TPAs and health plans in paper and paperless executions:<br /> <br /> Let us show you how our fulfillment engine can power you to new levels of accessibility, accuracy, security and efficiency. We'll be at your and their side every step of the way.</p> </div> <div class="field-name-field-category"> <a href="/blog-categories/health-insurance" hreflang="und">Health Insurance</a> </div> Mon, 11 Nov 2019 04:49:37 +0000 Jacob Roberson 158 at The Problem with Health Plan One-Off Mailings <span>The Problem with Health Plan One-Off Mailings</span> <div class="field field--name-field-images field--type-image field--label-hidden field__items"> <div class="field__item"> <img src="/sites/default/files/2020-12/mpx-health-payer-one-off-mailing.jpg" width="1170" height="658" alt="health insurer one off mailings" /> </div> </div> <span><span>Tim Cole</span></span> <span>Fri, 10/18/2019 - 06:46</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>One-off mailings are commonly viewed as a nuisance by health plans and TPAs. They’re sometimes unexpected, urgent and can create a scramble to deliver accurately and on-time. Others are rote, annual compliance mailings that come at great expense, though with little value to members. Vendors that specialize in recurring health plan communications are often reluctant to take on one-off mailings; some refuse altogether, placing even more burden on plans and TPAs.</p> <p>As a result, many rely on either internal production or on small, non-specialized mail shops to deliver these sensitive one-off mailings to members and providers. Both have limited competencies with integrations for complex data. Mail piece design and shipping method limitations. Production efficiency and economies of scale are also limited,<br /> which are critical to cost containment.</p> <p><strong>The Solution</strong><br /> The right partner can eliminate the pain of one-offs and likely do it for less expense. MPX, specializes in both recurring and one-off health plan communications. For many years we have solved this business problem for our clients with highly effective one-off solutions, which are born from decades of experience in printing, mailing, integrations, and health plan communications.</p> <p>Another vendor consideration is one who can consolidate your one-off communications with other recurring documents. For instance, we recently saved a health plan more than $100,000 in postage and printing expense by including their annual privacy policy documents with their monthly invoices. We eliminated the separate privacy mailing. With a close evaluation of your mail programs, there is likely significant opportunity for postage and printing savings through consolidation and improved mail piece design.</p> <p>At MPX, we welcome one-offs of all types and sizes, whether just a few critical mail pieces that need to get out to members, or hundreds of thousands of letters to be mailed within a day or two. Our in-house programming, security design and production capabilities are built to produce and mail checks, kits, letters, tax documents, etc. with efficiency and ease. We offer the full range of delivery options including email, next day, first class and standard shipping options.</p> <p>The next time you’re faced with a one-off, consider outsourcing. Let your vendor focus on the details, so you and your team can focus on what you do best.</p> </div> <div class="field-name-field-category"> <a href="/blog-categories/health-insurance" hreflang="und">Health Insurance</a> </div> Fri, 18 Oct 2019 03:46:17 +0000 Tim Cole 154 at Combine ID Cards with Other Plan Documents for Savings and Ease <span>Combine ID Cards with Other Plan Documents for Savings and Ease</span> <div class="field field--name-field-images field--type-image field--label-hidden field__items"> <div class="field__item"> <img src="/sites/default/files/2020-12/mpx-consolidate-efforts.jpg" width="1170" height="658" alt="consolidate id cards member communications" /> </div> </div> <span><span>Jacob Roberson</span></span> <span>Sat, 06/22/2019 - 06:47</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class = 'container'> <div class = 'row'> <div class = 'col-md-4 col-lg-4'> <div class = 'side-box-container left content-block'> <div class = 'zoho-form'><h4>Questions? Let us know how we can be helpful.</h4></div> <div class = 'zoho-form'><script src=";script=$sYG"></script></div> </div> </div> <div style = 'margin-top: 30px;' class = 'col-md-8 col-lg-8'> <p>Health plans and TPA's annually rely on multiple print and technology vendors to deliver plan details, welcome literature, and ID cards to members. When those materials do not arrive on time or if they arrive out of sequence, members call with confusion. Members and the member services team become frustrated and unproductive as a result. Layer on significant postage expense, along with the operational burden of managing multiple vendors and countless plans, and the complexity intensifies.</p><p>Combining ID cards, welcome literature, and plan details into one data and technology driven package is a powerful way to improve member experience while eliminating expense and complexity.</p><p>A fast-growing midwestern health plan has proven the simplicity, cost effectiveness and member benefits of this model. Additionally, the plan is growing through acquisition and into new markets. Adding new brands and plan materials is simple and orderly.</p><p>With MPX, welcome packages can be produced in multiple formats, including a full-color, saddle stitched booklet or on individual sheets that are then bi-folded. Both formats are machine inserted into a 6x9 double window envelope and mailed at a discounted First-Class letter postage rate.</p><ul class="list"> <li>Plastic member ID cards are integrated directly within the pages, providing full color, durability and print on demand flexibility.</li> <li>The entire package is dynamically printed for accuracy, significant design flexibility, and rapid turnaround.</li> <li>Flexible layouts for artwork and marketing content throughout.</li> <li>Summary of Benefits and Coverage documents are included for an unlimited number of plans.</li> <li>Privacy Policy Notices and 1557's are easily incorporated for compliance.</li> <li>Contents are machine inserted using 2D barcode technology for accuracy and speed.</li></ul><p>Consolidating multiple welcome materials eliminates mailings and the related burden on members and staff. The potential for postage and print savings is also significant. Costs per mailing will vary based on total weight and content, but you can count on this consolidated model to eliminate at least one mailing, likely more. At an estimated cost per piece of $0.85 including postage, the related savings is significant. Both members and member services also have a far better experience with all materials synchronized and timed to put members at ease.</p><p>Maybe best of all, as our clients grow into new markets, the flexible and robust MPX solution is easily scalable for new members, markets and plans.</p><p>Disrupting an inefficient but familiar member communication process featuring multiple technology partners and fulfillment vendors is daunting—especially when the responsibility for maintaining deadlines and achieving service objectives falls on the shoulders of your team. At MPX, we have the experience, commitment and tenacity to re-design and deploy solutions that work for our clients' support teams, their IT implementation team, executive team, and most importantly, their members.</p> </div> </div> </div> </div> <div class="field-name-field-category"> <a href="/blog-categories/health-insurance" hreflang="und">Health Insurance</a> </div> Sat, 22 Jun 2019 03:47:04 +0000 Jacob Roberson 155 at